+49 (0) 2372 985 300
What can we do for you?
You can contact us at our headquarters and at our subsidiaries all over the world using our Service Hotline.
Good service pays off – in high productivity and for long-lasting machine availability. Take advantage of what we have to offer, ranging from inspection, to repair, to full servicing. Our experts will actively support you throughout your plant’s life cycle – by telephone, using online diagnosis and of course on-site.
Machinery in top form
KOCH technical support services keep your machines in good shape for the future. We can provide you with customized repair and preventative maintenance solutions. In the event of technical difficulties, we ensure that you can resume production as quickly as possible and that the cost of downtime remains as low as it can. This need not always take long, since many issues can quickly be resolved over the phone or online. And if not, a technician can be on-site quickly. Simply and competently – that, to us, is solution-driven service.
In good hands from afar
Your machine needs an update? Sometimes all our experts will need is an Internet connection. Remote maintenance is a quick and economical method of giving a system the latest upgrade. We can use it to change your control and instrumentation systems, modify technical parameters and, if necessary, restore your system to its factory settings. Some repair work can also be done quickly and easily from a distance. We place a lot of emphasis on IT security and secure connections. Remote maintenance has many benefits: there are no travelling expenses, and as a customer you can get help quickly anywhere, and at any time.
Resume production quickly
Genuine spare and wearing parts guarantee that KOCH machines will work properly. We can supply you with high-quality components from our well- stocked spare parts warehouse, having pre-produced them for our standardized systems. If a part happens to be unavailable, our staff and suppliers will get it quickly – straight out of ongoing production if needs be. We take pleasure in doing every possible thing to keep your machines’ downtime as short as possible – quickly and without any fuss.
Turning old to new
Is your machine getting long in the tooth? Then a retrofit is an economical alternative to buying a new one. Modernization is worthwhile if the machine’s basic structure is intact and its mechanisms still work. KOCH’s team of technicians can upgrade your entire system using the latest control, drive and instrumentation technology. We don’t just upgrade old KOCH systems, we can also retrofit machines made by other manufacturers at calculable prices.